Internet Security and Privacy Policy Statement
Internet Security
Security Measures By the Bank
Dah Sing e-banking provides the following measures to ensure your banking information and account details are secure when you are using our e-banking Service:
 
Secure Socket Layer (SSL) & Strong Encryption (128 bit)
Secure Socket Layer and 128 bit encryption is employed to ensure confidentiality. All data and information transmitted between you and our Bank through Internet is encrypted by using 128-bit encryption. To ensure your online transaction information is encrypted, look for the 'lock icon' in the status bar of your internet browser on the right hand side corner of your PC while you are connected.
 
Personal Identification Number (PIN)
Your only way to access your account via Dah Sing e-banking is to enter the correct combination of your User ID / Digital Certificate and PIN. For security reason, your password will be temporarily suspended if you incorrectly key in your password for four consecutive times.
 
Firewalls
We also use firewalls to protect the inside of Dah Sing Bank's computer systems by refusing those entries that were unauthorized.
 
Automatic time out
e-banking Service will be automatically logoff when there is no activity for 15 minutes in order to protect you against unauthorized access.
 
Security Team
To fight against computer hacker, Dah Sing Bank Security Team which keep track to any attempts that would break into our security systems in order to ensure safe security. If you suspect there are unusual activities in your account, please promptly call the Security Incident Hotline at 2507-8000 to report the incidence.
 
Last Logon Information
Dah Sing e-banking also provide you with the information required to be vigilant. Each time you logon, we provide information related to your last banking session. If you find any discrepancies, please contact us immediately.
 
Security Measures by Customers
To avoid unauthorised access to your account(s), you should pay attention to the following points:
 
Take good care of your Password
The Password of Dah Sing e-banking Service is used to secure your online transactions. You play an important role in protecting your Password:
  		• Do not disclose your Password in any occasion or to anyone else including your relatives, friends, to anyone. You are suggested to memorize your Password and destroy the Password notification, then change your Password after first successful login to the e-banking Service.
  		• Avoid using easy-to-access numbers as your Password, such as your birthday, HKID No., Phone No., or similar numbers or a recognisable part of your name as your Password.
  		• Do not write down or record the Password without disguising it.
  		• Do not use same set of User ID / Digital Certificate and Password from other Internet sites.
  		• Regularly change your Password via our e-banking Service (e.g. 1 month).
  		• Contact us immediately if you believe that your digital certificate or e-banking password has been compromised, lost or stolen.
     
    Never disclose your PIN and personal information
    Dah Sing Bank will never contact you and ask you for your PIN and personal information for e-banking, phone banking, or ATM services. These include your User ID, Digital Certificate, PIN, account number, identification/passport number, address, phone number etc. On the other hand, Dah Sing Bank will never disclose such information in our e-mails other than your name for personalisation purpose, nor ask you to confirm any personal data by replying to our email.
     
    Protect your computer
  		• Install a personal firewall on your computer. Personal firewall software is designed to prevent hackers from accessing the computer it is installed on. Installing a personal firewall is recommended especially if you are using a broadband connection. When installing such software, follow the manufacturer's recommendations for a 'conservative' accesses control.
  		• Install and regularly update virus detection software. Virus detection software scans your computer and your incoming email for viruses and then deletes them. You can download anti-virus software from the websites of software companies or buy it in retail stores. To be effective, anti-virus software must be updated routinely. As a matter of precaution avoid opening any emails with attachments that you are not expecting, even if they are from known people.
     
    Protect your online transactions
  		• Do not access e-banking Service from public places or from shared computers such as those in cyber cafes. You never know what malicious programs might be installed on the PC you use there.
  		• Always exit using the 'Logout' button to ensure you end each Internet banking session securely.
  		• When you've finished using the Internet, always disconnect. Avoid leaving your connection on, especially with broadband access, unless you're actively using it.
  		• Always check the date and time of your last visit to e-banking Service (we track it at all times and display it on the Welcome Page). If you suspect anything unusual, please contact Dah Sing Bank immediately.
  		• Please take attention to review the transactions before confirmation. When your instructions have been accepted and confirmed online, they cannot be reversed and cancelled.
  		• For your protection, kindly check your Bank statement regularly and report any unusual transaction to the Bank immediately. For statement information and customer enquiries, please call customer service hotline during office hours.
     
    Make sure you are connected with Dah Sing Bank
    Recently, there are some fradulent websites that mimics the look of the financial instutition's website to capture your usernames, PIN and other personal and confidential banking details. Thus, it is important to make sure that you are connecting with Dah Sing Bank. To stay away from connecting with a fraud website, never follow a link within an email to start an e-banking session. Always logon directly from your browser or select from your favourite if you have already added e-banking Service to your list of favourite internet sites. This will avoid you from being sent to a false site. Remember: No e-mail from Dah Sing Bank will contain a hyperlink to our internet banking logon page.
     
    To ensure that you are connecting with Dah Sing Bank, look for closed security padlock at the bottom right corner of your Web browser before you enter your User ID and Password or important personal information. A closed security padlock indicates a secure connection. Clicking the closed padlock will show you the digital certificate details.
     
    Sample screen shot of Internet Explorer's certificate for your reference:
     

    Note: After clicking the security padlock and you find the certificate contains any message different from what is illustrated above, please contact Dah Sing Bank for more information or assistance.
    Internet Privacy Policy Statement

    It has been our policy and priority to safeguard any information provided by our customers. We will strictly comply with the requirements of the Personal Data (Privacy) Ordinance. That means the internationally recognized standards of personal data protection will be followed or even exceeded where possible. It has been our commitment to train and enforce our staff to practise this Privacy Policy.

    In visit to our website, we collect no personal data from any customer for only browsing, except updating the statistics on the number of visitors. Throughout the website, only the necessary information for applications / enquiry will be collected, and the customers will be informed of the purposes and uses, retention period, possible transfer and disclosure and the right of access to and correction of the collected information on the respective screens. In order to ensure the security and confidentiality of personal data we collect, encryption techniques have been applied for data transmission. We will not collect any information from customers without notice.

    Once we obtain customer's personal information, only the authorized staff will be permitted to access to that information, and it will not be revealed to any external organizations without customer's agreement unless it is required to do so by law. From time to time, we may send promotional materials regarding our products to customers according to the collected information. We will stop sending the materials to customers when they show us their preferences by writing or talking to us.

    We use "cookies" as part of our interaction with your browser. "Cookies" is a small bits of information retrieved by this site. We may use this information to measure response rates to banner ads and e-mail offers, and to advise you of products, services, and other marketing materials which we think you may have greatest interest in. If you wish, you can disable these cookies by changing the setting of your browser. However, you will be unable to access certain sites where you will be accessing your confidential account information because cookies are essential part of site administration and security.

    Contact Us

    We will continuously assess ourselves to ensure that our customer privacy is properly respected and protected. For details, please refer to the Notice to Customers relating to Customers' Data. Should you have any questions, please write or talk to our Data Protection Officer:

    Dah Sing Bank Limited, GPO Box 333, Hong Kong
    Fax: 2511 8566

    To learn about Positive Data Sharing
    *The Chinese version is for reference only. If there is any conflict between the English and the Chinese versions, the English version shall prevail.