Paperless

In consideration of the importance of environmental protection issues and our commitment to conducting business more sustainably, we have made going paperless a key initiative in our ESG journey, and have set a target in 2020 to achieve 5% annualised paper reduction by 2025.

In addition to the deployment of secure print feature in printers in office buildings, we encourage our staff to scan and digitise existing hard copy documents where possible. Internal processes are systematically digitalised.

Furthermore, we have deployed different initiatives to support effective paperless customer communication. These included our transition to digital marketing materials throughout our branch network and the digitisation of bank statements.