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Fraudulent methods are endless |
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Beware of falling into cyber scams and follow the ATM card safety tips below to stay away from scammers and avoid financial losses! |
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ATM card security tips
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- Keep ATM card safe.
- Remember the PIN and avoid jotting it down.
- Cover the keypad when entering the PIN.
- Count the banknotes immediately after each cash withdrawal. Do not take away any banknotes at the cash dispenser or ATM card at the card insertion slot left behind by someone else. Let the banknote(s) or ATM card return to the ATM automatically.
- If you intend to withdraw cash from overseas ATMs, please check with the relevant network provider(s) (such as JETCO or UnionPay etc.) whether the intended overseas destination can support cash withdrawal using your ATM card. Also, you should activate the overseas ATM cash withdrawal function in advance and set the overseas ATM cash withdrawal limit and an activation period through the designated channels.
- JETCO ATMs in Hong Kong or Macau with the signage of Jetco
- Our Branches in Hong Kong
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Strengthen and protect your ATM PIN
Fraudsters tend to go for the easiest options. They may search the internet and social media to locate target's personal identity information (e.g. date of birth, telephone number or other personal information) and exploit by trial-and-error with simply and commonly used passwords.
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- Do not use easily accessible personal information numbers such as HKID number, telephone number or date of birth as PIN. Set a PIN that is different from the ones for other services.
- For security reasons, change PIN regularly.
- Keep your PIN private and never disclose it to anyone else including bank staff. The bank will not ask for any sensitive personal information (including passwords) through phone calls or emails.
- Do not allow others to use your ATM card and PIN.
- Do not keep your ATM card and PIN together.
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Avoid ATM traps
Fraudsters may attach card readers to the card slots on an ATM, hide pinhole cameras near an ATM, loosen or remove the PIN shields to record your PIN and copy account information. They may also distract you when you enter your PIN and then swap your ATM card for a dummy card.
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- Do not enter PIN when someone else is peeking at you.
- Cover the keypad when entering PIN.
- Should you notice any suspicious devices at any ATM (such as micro-skimmers, pin-hole cameras and fake key pads) or any suspicious activity around you when performing an ATM transaction, cancel the transaction immediately and inform the bank.
- Reject any offer of assistance from strangers when performing transactions.
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Remember to check the transaction records provided by the Bank in a timely manner, e.g. monthly statement or security messages by either text message or another form of alert. Report to the bank immediately if in doubt of being scammed. |
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An anti-fraud search engine "Scameter" is released and able to be downloaded in App Store / Play Store. Once having suspicious findings, enter the account name or number, phone number, FPS number and website of the seller etc. to the app in order to assess the risk of dealing with the seller before payment. You may call the Anti-Scam Helpline 18222 of the Anti-Deception Coordination Centre (ADCC) of the Hong Kong Police Force for enquiries. |
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More online security tips: www.dahsing.com/internetsecurity/en |
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Protect your Personal Digital Keys. Beware of fraudulent links. |
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 Dah Sing Bank 大新銀行
 dahsing_bank
 DahSingBankHK
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| Copyright © Dah Sing Bank, Limited |
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