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FAQ of Online Currency Linked Premium Deposit Services

1. What services do Online CLPD Services provide?

Online CLPD Services provide the following services:

  • CLPD Subscription - View rates and subscribe CLPD
  • Transaction Record - View your CLPD holdings and past CLPD transaction record

2. What are the trading hours of Online CLPD Services?

CLPD subscription service is provided from Monday to Friday (excluding public holidays) 9:00 am - 6:00 pm.

3. How can I access Online CLPD Services on the Internet?

If you have subscribed CLPD with us before and have registered as our e-Banking Service customer, you can login to e-Banking Service and enjoy Online CLPD Services.

4. I have subscribed CLPD at branches recently. Why cant I use my multi-currency settlement account to subscribe CLPD?

This may be due to several reasons:

  1. The account is temporarily withheld.
  2. You have not used that settlement account to subscribe CLPD before.

5. What should I do if the Online CLPD Services system is not responding?

You can call our Customer Service Hotline at 2828 8001 for assistance. You can also call your Relationship Manager directly to subscribe CLPD.

6. Is there any special system requirement for using Online CLPD Services?

The system requirements of Online CLPD Services are same as those of our e-Banking Service. Customers who can use our Banks e-Banking Service should be able to use Online CLPD Services.

1. How can I subscribe CLPD online?

After logging in to e-Banking Service, select "Investment Services". Then, select "CLPD Subscription" under "Online CLPD Services". For details, please refer to Online CLPD Services Demo.

2. Can I amend or cancel a CLPD order after it is submitted?

You cannot amend or cancel any submitted order. Please verify the order details carefully before confirming the order.

3. Can I subscribe CLPD online if Black Rainstorm Warning Signal or Typhoon Signal No. 8 or above is hoisted?

No. Relevant services will be suspended until the Black Rainstorm Warning Signal or Typhoon Signal No. 8 or above is cancelled.

4. Can I choose a joint account as my settlement account?

You can choose a joint account as your settlement account as long as the account is an either-to-sign joint account and supports multiple currencies and you have used that account to subscribe CLPD before.

5. How can I check if I have successfully subscribed CLPD?

If you have successfully subscribed CLPD, a "Confirmation Relating to Currency Linked Premium Deposit" will be shown. Please print out the Confirmation or save a copy of it for record. You can also check your transaction status via the Transaction Record.

6. I only have HKD in my settlement account. Can I subscribe CLPD with other currencies as the deposit currency?

You must have enough amount of the deposit currency in your settlement account in order to subscribe CLPD. You may exchange foreign currencies via e-Banking Services.

7. Why am I being asked to conduct Online Risk Assessment when subscribing CLPD?

It may be due to (1) you have not conducted Risk Assessment at our Bank or (2. your Risk Assessment has expired. You can conduct Risk Assessment via e-Banking Service or by visiting our branches.

8. What are the maximum and minimum subscription amounts for online CLPD subscription?

The subscription amount for online CLPD subscription must be between USD12,500 and USD2.5 million or its equivalent. If your subscription amount exceeds USD2.5 million, please visit our branches or call your Relationship Manager to subscribe CLPD instead.

9. Will I receive any confirmation after the transaction?

Confirmation will be shown at the end of the online CLPD subscription. Please print out the confirmation or save a copy of it for your record.

10. What are Investment Objectives? What do they mean?

Investment Objective is defined as follows:

  • Capital Appreciation: Investment product that aims to generate potential capital gain
  • Yield Enhancement: Non-principal protected structured product that aims to enhance return (such as gaining / reducing exposure to an underlying asset at a discount / premium to the spot price)
  • Income Focused: Investment product that aims to generate interest or income, which may be paid out or reinvested; and may be paid by regular intervals or in one lump sum on a specified day
  • Capital Preservation: Investment product with principal protection at the end of the investment period

11. What does Net Worth mean?

The definition of net worth is as follows:
Net worth = Value of all assets (exclude real estate properties) – Value of all liabilities (exclude outstanding mortgage)

12. What do Product Risk Ratings mean?

Product Risk Rating (PRR) is defined as:

  • Level 1
  • Level 2
  • Level 3
  • Level 4
  • Level 5

Product Risk Rating (PRR) is classified into 5 levels, ranging from Level 1 to Level 5 (with Level 5 as the highest risk level).

13. What is the difference between viewing rate by "Standard Conversion Rate" and that by "Specific Conversion Rate"?

"Standard Conversion Rate" is suitable for users who want to have an overview of the market interest rates of various currencies or tenors. Under Standard Conversion Rate, users only need to specify the alternative currency and tenor. Then, the system will provide 2 quotes (that is a conversion rate that equals spot exchange rate and a conversion rate that is more conservative than spot exchange rate) under the specified currency and tenor for selection. Users can also choose to view quotes under all currencies and tenors.

On the other hand, "Specific Conversion Rate" is designed for more sophisticated users who have decided alternate currency, tenor and conversion rate. Users have to specify all of the 3 parameters and quotes will be provided based on the selection. The sum of principal and interest on maturity in deposit or alternate currency is also shown for users' easy reference.

14. What is risk mismatch? Why will a CLPD subscription order be rejected due to risk mismatch?

If your CLPD subscription order involves risk mismatch, it may belong to 1 or more of the 5 situations below:

  • Investment Objective Mismatch: Your investment objective for this transaction is different from the product investment objective.
  • Investment Objective Mismatch: Your investment objective for this transaction is different from the product investment objective
  • Investment Horizon Mismatch: The investment tenor of the product does not suit your intended investment tenor
  • Product Risk Mismatch: The Product Risk Rating is higher than your Risk Tolerance Level
  • Undue Concentration in a product: The amount to be invested in this transaction is equal to or more than 20% of your declared net worth, and/or your investment in total in this type of product (including this transaction) exceeds 50% of your net worth
  • Investment Experience Mismatch: You have no relevant investment experience in currency linked structured product


In order to protect your interest, we will not accept your order online in such cases. If you want to subscribe CLPD, please visit our branches for assistance.

15. Why does the Bank suggest me to watch a derivative knowledge training video before subscribing CLPD?

CLPD requires investors to have knowledge of derivatives. If you are classified as a customer without derivative knowledge with us and you want to subscribe CLPD, we suggest you to watch the training video before subscription.

16. What are the PICOP arrangements? How do they affect my online CLPD subscription process?

Pre-Investment Cooling-off Period (PICOP) means that you are allowed to have at least 2 calendar days (of which the last day should be a business day) to understand the product, consider the appropriateness of the investment and, if necessary, consult with family members and friends. The price(s) and terms of the transaction will be fixed on the day when you give instruction to the Bank to confirm placement of a purchase / subscription order, i.e. upon the end of the PICOP. 

For online CLPD subscription, if you have no investment experience in currency-linked products and you are (i) aged 65 or above and (ii) the amount to be invested in the transaction is less than 20% of your net worth, you may choose not to have the PICOP arrangements and proceed with the online subscription process. Otherwise, please visit our branches or call your Relationship Manager to subscribe CLPD instead.

1. How can I view my CLPD transaction record?

After logging in to e-Banking Service, you can select "Online CLPD Services" and then "Transaction Record" to view the details of your CLPD transactions. For details, please refer to Online CLPD Services Demo.

2. How long are my past transactions shown?

All CLPD transactions that have not matured yet and CLPD transactions which have matured in the past 3 months are shown.

3. I have submitted a CLPD order online. Why is the order shown in "Transaction Record" under Online CLPD Services but not in "Recent Transaction" under "Balance & Transaction History" of e-Banking Service?

It is because transaction record shown in Online CLPD Services is updated on a real time basis while that in e-Banking Service is based on information on the previous working day. If you want to check the latest information of your CLPD transaction record, please always refer to Online CLPD Services.

1. How can I obtain the offering documents of CLPD?

You can download the offering documents of CLPD, including CLPD leaflet and Important Facts Statement, by clicking the respective links in the "Declaration" column after selecting a settlement account. Note that Adobe Acrobat Reader 5.0 or above is needed to view the offering documents.