| Login
e-banking |
| 1. |
How
can I login Dah Sing e-banking Service?
|
|
To provide added security for your
online banking transactions, you
can setup one of the following login
methods :
|
e-banking User ID
|
You
can access the e-banking service
simply by entering your e-banking
User ID and Personal Identification
Number (PIN). e-banking User
ID is your Dah Sing Credit
Card, Go Smart Card, Debit
Card or ATM Card Number.
|
|
or
|
|
| Digital
Certificate |
A
digital certificate brings
you extra security and protects
you from unauthorized access
to your account(s). You can
login the e-banking Service
using a digital certificate
on diskette, Smart ID card
or any other storage media.
For FAQs of digital certificate
login e-banking Service, please
click here.
|
Moreover, you can change your login
method from time to time by simply
clicking the corresponding button
at the right hand corner of the
login screen. Please note that you
have to enter your e-banking PIN
no matter you login by e-banking
User ID or digital certificate.
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|
|
| 2. |
I
just opened a Dah Sing Bank account
together with the PhoneBanking Service
at branch, when can I use the e-banking
Service? |
|
The PIN for using Dah Sing e-banking
Service will be given upon account-opening.
New customers can access the Service
with the PIN.
For Credit Card / Cash Card Customers:
After the application approval,
you will get the e-banking / Phonebanking
PIN by post.
For Bank Account Customers: They
are given an e-banking/ Phonebanking
PIN upon choosing ATM Service at
account opening.
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|
|
| 3. |
What
should I do if I enter a wrong PIN? |
|
For
security reason, your password will
be temporarily suspended if you incorrectly
key in your PIN for four consecutive
times. To re-activated your account,
please contact our Customer Service
Representatives at 2828 8168 (for
Credit Cardholders) or 2828 8000 (for
Bank Accounts Customers) during office
hours. |
|
|
| 4. |
What
can I do if I forget / lost my PIN?
|
|
e-banking
PIN: |
|
You
can click here
to regenerate your PIN. |
|
Digital
Certificate PIN: |
|
Please
contact the Certificate Authority
of your digital certificate to regenerate
your PIN. |
|
|
| 5. |
Can
I change my e-banking User ID and
PIN? |
| |
To
change your e-banking User ID, you
need to visit our branch. Moreover,
you may change your password online
by select "PIN change". |
| |
|
| 6. |
What
can I do if the account I used for
e-banking User ID is cancelled?
|
| |
You
have to visit our branch to apply
for a new e-banking User ID. |
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