Dah Sing e-banking Service FAQ

Please click on the relevant topic below:
 
Overview:
1. What is Dah Sing e-banking Service?
2. Do I need to open an additional account for the Dah Sing e-banking Service?
3. What services do Dah Sing e-banking Service provide? Which kinds of accounts can be used?
4. Do I have to pay for the Service?
5. What is the limit of transaction amount for Dah Sing e-banking Service?
6. Do I need to register to transfer fund via Dah Sing e-banking Service ?
7. Do I need to register bill details to make payment via Dah Sing e-banking Service?
8. Will the "Scheduled New Fixed Deposit Creation" or "Scheduled Fund Transfer (within Dah Sing Bank)" be executed if a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on the execution date?

Login e-banking:
1. How can I login Dah Sing e-banking Service?
2. I just opened a Dah Sing Bank account together with the PhoneBanking Service at branch, when can I use the e-banking Service?
3. What should I do if I enter a wrong PIN?
4. What can I do if I forget / lost my PIN?
5. Can I change my e-banking User ID and password?
6. What can I do if the account I used for e-banking User ID is cancelled?

Login e-banking by Digital Certificate:
1. Why should I login with digital certificate?
2. Why the system prompt me to setup login method?
3. Can I use digital certificate issued by which Certificate Authority?
4. What is the PIN of the Digital Certificate used for?
5. What is the basic requirement for my PC in order to use the Digital Certificate?
6. Can I use more than one digital certificate to login the e-banking Service?
7. How do I know that my digital certificate is properly installed in the browser?
8. Can I access to e-banking service in case my digital certificate is expired or revoked?
9. I have deleted my Netscape Navigator and installed the latest version. How do I reinstall my digital certificate?
10. Can I import my digital certificate and Private Key Generated from Netscape into Internet Explorer?
11. Why a security warning dialog box appears when I login Dah Sing e-banking Service with digital certificate?

Security:
1. Is it secure to perform transaction through Dah Sing e-banking Service?
2. What precautions should I take to avoid unauthorized access to my accounts online?

Trouble-Shooting:
1. What Internet browsers are recommended to be used for the e-banking Service?
2. I am using the recommended browser but still have problems in retrieving some of your pages. What should I do?
3. What should I do if I do not get a response after clicking a hyperlink or icon?
4. Will my instruction be proceeded if my computer crashes or my Internet access disconnects halfway?
5. Why there is a security warning dialog box when I open the Dah Sing e-banking login page?
6. What should I do if "Page not found" is shown when I try to access e-banking login page?