Accessible Services

We strive to ensure that our banking services and facilities are accessible to people with different needs.

Accessible Website

This website adopts Internationally recognized web accessibility design. With an aim to make the contents accessible primarily for disabled users, we follow the requirements of Web Content Accessibility Guidelines (WCAG) recommended by World Wide Web Consortium (W3C).

By simply using the "Ctrl" and "+" keys, the size of both the text and images on our Website can be enlarged to suit your needs.

Accessible Facilities

In addition, we provide barrier-free banking facilities for people with special needs.

Guide dogs are welcome in all branches for the convenience of people with visual impairment. Permanent or temporary ramps are available for wheelchair users in some branches for easy access.

We also introduced Voice Navigation ATMs for the convenience of the visually impaired. Visually impaired customers can use headphones at Voice Navigation ATMs to complete certain banking transactions including cash withdrawal, balance enquiry and change PIN.

Protruding symbols are provided on all of our ATMs, which have soft keypads on both sides of the screens for account service selection.

Some ATMs are installed at a level where the keypads and screens are suitable for wheelchair access.

For details of accessible facilities in our branches and ATMs, please click here.