| Trouble-Shooting |
| 1. |
What is the system recommendation to use Dah Sing e-banking Service?
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We have the following recommendation:
- A computer with Internet connection
- Microsoft Windows 95 / 98 / 2000 / XP (except Windows Vista)
- Recommend to use Internet Explorer 6.0 or higher or Netscape 6.2.3 (with Java Runtime Environment v1.4.2_08 installed)
- This site is best viewed at 800 x 600 screen resolution. (If view with screen resolution lower than 800 x 600, vertical and horizontal scroll bars may need to be used).
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| 2. |
Must I have Java Virtual Machine installed before using Dah Sing e-banking Service? |
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Yes.
If you use Internet Exporer in Windows XP, you are required to install Java Virtual Machine before using the service (Java Virtual Machine can be downloaded from http://www.java.com).
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| 3. |
Must I have Cookies / Javascript enabled on my Internet browser?
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Yes.
The procedures for enabling Cookies / Javascript may vary among different browsers. Please kindly refer to "Help" function of your Internet browsers.
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| 4. |
I
am using the recommended browser but
still have problems in retrieving
some of your pages. What should I
do? |
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You
should check your modem settings or
your connection to your Internet Service
Provider (ISP). If you are still experiencing
slow transmission, you may call our
Customer Service Hotline during office
hours for assistance. |
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| 5. |
What
should I do if I do not get a response
after clicking a hyperlink or icon?
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Please
check your modem settings or the connection
to your Internet Service Provider
(ISP). Besides, it may be due to heavy
internet traffic hours, quality of
telephone line, speed and quality
of modem, server capacity etc. A minimum
modem speed of 56K is recommended.
If you encounter slow or no response
at our site, please check if there
is a similar problem at another site;
or you can contact us and give us
all the particular of the incidents. |
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| 6. |
Will
my instruction be proceeded if my
computer crashes or my Internet access
disconnects halfway? |
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For
a successful transaction, a reference
number (for financial transactions)
/ confirmation wordings (for non-financial
request) will be shown on screen.
If needed, you may contact our Customer
Service Hotline during office hours
for assistance. (Credit Card Service:
2828-8002 / Bank Account Service:
2828-8000). |
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| 7. |
Why
this security warning dialog box appears
when I open the Dah Sing e-banking
login page?
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Generally
speaking, the security warning dialog
box will appear if your PC is running
one of the following:
Java
Plug-in 1.4x or 1.3x
Java
Web Start 1.4.2
For more details of the problem,
please click here.
If you do not want the dialog box
to prompt again, please select "Always"
button or you may click here
to download the latest version of
SUN Java software.
Before enter User ID and Password
or important personal information,
you should always make sure you
are connecting with Dah Sing Bank
by looking for the closed security
padlock at the bottom right hand
corner of your Web browser. A closed
security padlock indicates a secure
connection. Clicking on the closed
padlock will show the certificate
information that should contain
the bank's details. Click here
for details.
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| 8. |
What
should I do if "Page not found" is
shown when I try to access e-banking
login page? |
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If
this happen, please contact us at
2507 8000. |
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