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Help Centre Support

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Frequently Asked Questions

What should I do if I forget or lose my PIN?What should I do if I forget my registered "e-Banking Login ID"?Do I need to register to transfer funds via e-Banking Service?

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Documents Required to Open Individual Accounts in Dah Sing BankUnderstanding Dormant Accounts & Deceased Accounts

Deposit

What services does Online Fund Services provide?What services does Online CLPD Services provide?How does Foreign Exchange Margin Trading work?

Investment

What are Power Tracker and Power Screener in our Mobile Trading App+?What functions does i-Securities Services provide?What are the differences between cash and margin trading?

Securities

Why do I need to complete the Financial Needs Analysis?What is Cooling-off Period?What is Premium Levy?

Insurance

Frequently Asked Questions Regarding Banking Services Maintained During Severe Weather Conditions

Others

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Demos and Guides

Register for e-Bankinge-Statement and e-Advice Servicese-Alert

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Register for e-BankingSecurity Authenticatione-Statement and e-Advice Services

View AllMobile Banking

FX Order Watch ServiceScheduled FX TransactionCurrency Linked Premium DepositInvestment Fund Services"Power Trade" Securities Services

Investment

Phone Banking Service Manual

Learn MorePhone Banking Service

Miscellaneous

Important Notices

Master Terms And Conditions / Master Terms and Conditions for VIP Banking
Private Banking Services Agreement
Viewing Notes and Important Messages
Positive Data Sharing
Internet Security
Disclaimer and Privacy Policy Statement
FATCA and CRS
Key Facts Statement
General Disclosures - FX Transactions
Information on the Order Execution Policy
Bogus Bank Hotline Numbers
Malware Alert
Beware of Infringement Websites and Mobile Apps
Fraudulent promotion activities by individuals pretending to be Dah Sing Bank, Limited staff
Notice for Customers Holding Tahoe Life Insurance Policies